Returns & Refunds
At Penzio, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help make the return or refund process as simple as possible.
Return Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, in their original condition, and with original packaging
- Items marked as final sale or clearance are not eligible for return unless defective
How to Start a Return
To initiate a return, please contact us at:
support@penzio.store
Include your order number and a brief description of the issue. Our support team will guide you through the next steps.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method
- Refunds are typically processed within 5–10 business days
- Processing times may vary depending on your bank or payment provider
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- If the return is due to our error, we will cover the return shipping cost
Exchanges
If you’d like to exchange an item, please contact us at:
support@penzio.store
We’ll do our best to accommodate exchanges based on product availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Be sure to include photos so we can resolve the issue as quickly as possible.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Items damaged due to misuse or normal wear and tear
Questions?
If you have any questions about returns or refunds, feel free to reach out to us at:
support@penzio.store
Our support team typically responds within 24–48 business hours.