FAQs
Below you’ll find answers to some of the most common questions about shopping with Penzio. If you need further assistance, feel free to contact our support team.
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
Do you ship internationally?
Yes, we ship to many countries worldwide, including the United States, Canada, the United Kingdom, Australia, and most European countries.
If your country is not listed at checkout, please contact us before placing an order.
How long does shipping take?
- United States: 7–12 business days
- Canada / UK / Europe: 8–15 business days
- Australia & other regions: 10–18 business days
Delivery times are estimates and may vary due to customs processing or local carrier delays.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to become active.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it.
Please contact us as soon as possible at support@penzio.store.
Once an order has shipped, it can no longer be modified.
What payment methods do you accept?
We accept major credit and debit cards, as well as popular digital payment options displayed at checkout.
All payments are processed securely.
What is your return policy?
We accept returns within 30 days of delivery for eligible items.
Returned products must be unused and in original condition.
For full details, please refer to our Returns & Refunds Policy.
What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and photos so we can assist you quickly.
Will I need to pay customs fees or taxes?
International orders may be subject to customs duties or taxes imposed by your local authorities.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
How can I contact customer support?
You can reach us anytime at:
support@penzio.store
Our support team typically responds within 24–48 business hours, Monday to Friday.