At Penzio, we’re committed to making your shopping experience smooth and reliable—from checkout to delivery. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays will be processed the next business day
• Once your order is shipped, you will receive a shipping confirmation email with tracking information

Shipping Destinations

We currently ship to:

• United States
• Canada
• United Kingdom
• Australia
• Most European countries

If your country is not listed, feel free to contact us before placing an order.

Estimated Delivery Time

Shipping Fees

• Shipping costs are calculated at checkout
• We occasionally offer free shipping promotions, which will be clearly displayed on our website

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties or taxes imposed by your local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery time, please contact us at:

support@penzio.store

We’ll be happy to assist you and work with our shipping partners to resolve the issue.

Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Questions?

If you have any questions about shipping, feel free to reach out to us at:

support@penzio.store

Our support team typically responds within 24–48 business hours.